Frequently Asked Questions

Yes — every piece is crafted by Egyptian artisans using traditional techniques. Small variations in colour, texture and finish are natural to handmade work and make each piece one of a kind. They are part of its character, not a defect.

We accept cards and local payment methods through our secure checkout. Payments are processed by our payment providers — we never see or store your card details.

Yes. Every price shown is in Egyptian Pounds and is the final price of the item, inclusive of any applicable VAT. Delivery charges are shown separately at checkout, so you always see the total before you pay. An invoice is issued for every order.

Orders are dispatched within 2 business days. From dispatch, delivery takes 1–2 business days in Cairo, Giza and Qalyubia; 2–4 days in Alexandria and the Delta; 3–5 days in Upper Egypt; and 4–7 days in Sinai, the Red Sea, Matrouh and the New Valley.

Yes — you may cancel or amend your order within 7 days of placing it, as long as it has not yet been dispatched. Email us with your order number and we will take care of it.

Yes. You have 14 days from receiving your order to return an unused piece in its original packaging, without giving a reason. If a piece is defective or not what you ordered, you have 30 days to return it for a replacement or a full refund. See our Return & Refund Policy for the full procedure.

Durable goods carry a minimum 2-year warranty against manufacturing defects from the date you receive them, covering inspection, repair and original spare parts. If the same product malfunctions more than twice in one year, we replace it at no cost to you.

These pieces are produced specifically for you. Use the Inquire button on the product page and we will confirm the design, materials, lead time and price in writing before anything is paid. Because they are made to your specification, the 14-day change-of-mind return does not apply — but your rights over damaged or non-conforming goods do.

Not yet through the online store, but write to us at mahi@mahinazelmessiry.com and we will prepare an international shipping quote. Any customs duties or import taxes in the destination country are the recipient's responsibility.

Each order includes care guidance for its material — linen, brass, ceramic or silk. If you lose it, contact us and we will send the care instructions again.

We process your data under Egypt's Personal Data Protection Law No. 151 of 2020. We collect only what we need to fulfil your order, never sell it, and you can ask us at any time to show, correct or delete what we hold. See our Privacy Policy for the full detail.

Write to us at mahi@mahinazelmessiry.com — we would much rather resolve it directly and quickly. You also have the right to complain to the Egyptian Consumer Protection Agency on hotline 19588 or at cpa.gov.eg.