Return & Refund Policy

Your Rights at a Glance

• 7 days from placing your order to cancel or amend it, provided it has not been dispatched.
• 14 days from receiving your order to return an item without giving a reason.
• 30 days from receiving your order to return an item that is defective or does not match its description, for a replacement or a full refund.
• 2 years minimum warranty against manufacturing defects on durable goods.

These rights come from the Consumer Protection Law No. 181 of 2018 and its Executive Regulations. Nothing in this policy reduces them.

1. Cancelling Before Dispatch

Email mahi@mahinazelmessiry.com with your order number within 7 days of placing the order. If it has not yet been dispatched we cancel it and refund you in full. If it has already shipped, treat it as a return under the section below.

2. Returning Within 14 Days

You may return any product bought through this website within 14 days of receiving it, without explaining why. To qualify, the piece must be unused, in its original condition, and returned with its original packaging and your invoice.

3. Defective, Damaged or Incorrect Items

If a piece arrives damaged, develops a fault, or is not what you ordered, contact us within 30 days of receipt and we will replace it or refund you in full — including the original and return shipping. Photographs help us resolve it faster, so please send them if you can.

If the same product malfunctions more than twice within one year, you are entitled to a replacement at no cost to you.

4. Warranty on Durable Goods

Durable goods carry a minimum 2-year warranty against manufacturing defects from the date you receive them. The warranty covers inspection, repair and original spare parts, and we bear the cost of transporting the item if it must be repaired away from your premises.

5. How to Start a Return

• Email mahi@mahinazelmessiry.com with your order number, the item, and whether you want a refund, replacement or exchange.
• We reply with confirmation and the return address. Please do not ship anything before you receive it.
• Pack the piece securely — ideally in its original packaging — and include the invoice.

6. Refunds

Once we receive and inspect the returned piece, we issue your refund to the original payment method. Depending on your bank or payment provider, the amount typically appears within 5–10 business days. We refund the full price you paid for the item, and the original delivery charge too where the return is due to a defect, damage or our error.

7. Return Shipping Costs

Where the return is due to a defect, damage, or a mistake on our side, we pay the return shipping. Where you are returning a piece because you changed your mind, the return shipping is yours to cover. We recommend a tracked service — the piece stays your responsibility until it reaches us.

8. What Cannot Be Returned for Change of Mind

• Bespoke and made-to-order pieces, which are produced to your own specification.
• Fragrance and cosmetic products once opened or unsealed, for hygiene reasons.

These exclusions apply only to change-of-mind returns. If any of these items arrives damaged, faulty, or different from what was confirmed with you, your right to a replacement or full refund applies in full.

9. If We Cannot Agree

Write to us first at mahi@mahinazelmessiry.com — we would much rather fix it directly. You may also raise a complaint with the Egyptian Consumer Protection Agency on hotline 19588 or at cpa.gov.eg.